Biography

With two decades of experience leading firms, Donald Thompson is a thought leader on goal achievement, influencing company culture and driving exponential growth. He has successfully grown and sold several technology and marketing firms to international corporations. Since becoming CEO, Walk West has been recognized by Inc 5000 as the fastest growing marketing firm in North Carolina in 2018 and 2019. As a Certified Diversity Executive (CDE), he conducts workshops with C-suite executives who are looking to develop, expand or optimize their diversity, equity and inclusion practice. Donald is a keynote speaker, a weekly contributor for WRAL TechWire and the author of several books.

Description

As professionals, we know that what you say carries weight and the words you choose matter. Navigating communicating with people of different backgrounds, experiences, ethnicities, and other attributes can be one of the most challenging parts of the job. Providing exceptional care means being inclusive of the experiences, cultures, and identities of your colleagues and patients. Diversity & Inclusion expert Donald Thompson is here to help. In this session we’ll discuss: • The importance of inclusive language to your workplace culture and patients’ experiences • How inclusivity can improve profitability • The six rules of inclusive language • How to handle missteps or misunderstandings • Specific examples of how to improve your language