Returns & Warranty

All GAO RFID products are warranted against defective material and workmanship for a period of 1 year from the date of shipment. Any product found to be defective within the warranty period would be repaired or replaced. GAO RFID’s warranty for all products is limited solely to free-of-charge depot repair or replacement, at GAO’s discretion, of defective products within thirty (30) days of GAO’s shipment to Buyer.

Beyond the initial 30 days period and within the warranty period of a product, the customer has to bear the cost of shipment of the faulty unit to GAO RFID. GAO RFID will be responsible for repairing and shipping this back to the customer.

The warranty on the product shall not apply to defects resulting from the following:
– Unauthorized repair or modification
– Misuse, negligence, or accident

To return the instrument for reasons of yearly calibration or other, please contact us to obtain additional information and RMA# code (Return Materials Authorization number). These services would be additionally charged.